Our Primary Payment System
Since PayPal is NOT available in Bangladesh, we use Payoneer as an alternative as our primary payment system for online payments, which is easy to use for our clients, and we can get the payment sent to us easily to our local bank account without any hassle.
Check out details on how to make a payment with Payoneer on this video
How do I make Payment with Payoneer?
How much is the charge for Payoneer?
When can I use e-check?
Which cards can I use?
Do I need to send my credit card details to you?
Do I need to send any other documents to you?
Which email address will my payment sent to?
What happens after making a payment?
I did not receive any email from Payoneer. What can I do?
My payment has been declined. What can I do?
Our Secondary Payment System
Payment with Payoneer works on 90% case. If for some reason it does not work for you, you can pay us using our secondary payment system on our bank’s secured website.
Downside of this system is, you have to send a copy of your passport to us in advance to prepare an invoice and also to submit it to our bank to release the payment as a rule. Also in most cases, you have to call your bank in advance and let them know that you are going to make a payment in Bangladesh, so that they clear the transaction and the payment goes through.
Check out details on how to make payment on our bank’s website on this video
How does this system work?
Which credit cards you accept?
This system accepts any Visa and MasterCard. MasterCard sometimes causes problem, but Visa is very swift.
Is this payment system secured?
Do I need to send you my credit card details?
I did not receive any email from your billing system. What can I do?
How much is the charge for using this system
How do I know if a payment is successful?
My payment is not going through, what is the problem?
How long it takes to transfer the fund to your account after a payment is made?
Other Ways to Pay Us
You can pay us in an alternative payment system, ONLY none of the above systems works for you.
Do you accept old school wire transfer?
In what other way I can pay you from abroad?
I am already in Bangladesh. Does it make it easy to pay?
If you are already in Bangladesh, you can go to any branch of City Bank and deposit the payment in our bank account. You do not need to have any bank account to do that. Just bring a copy of your passport. If you are staying at Gulshan or Banani area where most of the hotels are located, you’ll find a lots of branches around you. Banking hours are 10.00 am – 4.00 pm except Fridays, Saturdays, and govt. holidays.
You can also come to our office and pay in cash USD or BDT. To do that, you need to make prior appointment with us. Since we do everything online, no one visits our office normally. Being a small organization, we have very limited staff, all of whom are also our guides. You might come to our office without any notice and find everyone is on the tour and the office is closed. Don’t be surprised on that case. This is a very common scenario with us!
If you are staying at Hotel Le Meridian, Dhaka Regency, Hotel Grace 21, or the yet to open Best Western Plus Maya, we are located on the same small neighborhood. Do pay us a visit and have a cup of coffee with us.
I am already in Bangladesh, outside the banking hour, and none of your systems working for me. Any other way to to pay? I want to book a tour tomorrow.
If this is a very small amount, you can send the money to our bKash number: 01758-897959 (personal account, please add the 2% bKash charge with the payment amount). bKash is a popular mobile money transfer system in Bangladesh.
Go to any street around your hotel, find a shop with bKash logo, hand them over our number and tell them to send the money (don’t forget to mention this is a personal bKash number). They will do that for you. To avoid any mistake, tell them to call the number first and verify that it is correct (they will do it for you happily!).
Can I pay you in cash tomorrow morning when you pick me up?
No, you can not unfortunately. We used to do that a lot in past, only to find out in the morning after sending a guide and driver that people have changed their mind about the tour and not interested any more. We lost time any money.
We stopped doing that any more – nothing personal. If you can’t pay us using all these payment systems in advance, we are not probably the best match for each other for the time being. Hopefully the next time!
Have a nice holiday in Bangladesh! 🙂